Support
Use Account Settings for self-service practice-record deletion or account deletion. Contact Support if you cannot access Settings or need help with a privacy, subscription, or billing request.
Support mailbox: [email protected]
Prepare a support email
Prepare a draft here, then send it from your email app. The form does not send a request.
Support request guidance
Contact
Email [email protected]. We normally reply within 2 business days.
What to include
- For account deletion or privacy requests: the account email, the request you want completed, and any relevant subject or date range.
- For subscription help: the account email, whether you need cancellation or portal help, and the relevant subscription or billing date.
- For a duplicate charge or service-not-delivered request: the account email, charge date, amount and currency, and a Stripe receipt or invoice reference if available. Last four card digits are optional; never send the full number.
- For harmful or inappropriate AI feedback or a child-safety concern: the subject, approximate time, and a brief description. Include an attempt reference if available; redact student identities and avoid forwarding harmful material.
- For a technical issue: the account email, the page or feature, approximate time, device/browser, and a short description. Redact personal and payment details from screenshots.
Refund exceptions
AP Exam Kit does not offer voluntary refunds. Support can review a duplicate charge, a service that was not delivered, or a refund required by applicable law. We normally reply within 2 business days; review does not guarantee that a refund will be issued.
Never send these items
- A complete card number, security code, bank password, AP Exam Kit password, or one-time verification code.
- Unredacted identity documents or payment screenshots. Send only the limited information needed for the request.
Language
The English version is the formal version. A complete Chinese translation is available from the language switch above.